ORDER ONLINE OR CALL US: 800.372.0700

FAQ

What are the different payment methods that you accept?

Visa, Mastercard, Discover, American Express

What is the turn around time for my order to be shipped

Our average turnaround time is within 2-3 business days

What is the return policy?

ITEMS MUST BE RETURNED IN SALABLE CONDITION WITHIN 30 DAYS OF RECEIPT. ITEMS WITH PRICE TAGS/STICKERS AFFIXED OR NOT IN ORIGINAL PACKAGING WILL NOT BE CREDITED. ANY MERCHANDISE RETURNED WITHOUT AUTHORIZATION WILL BE REFUSED. CREDIT WILL BE ISSUED FOR AUTHORIZED RETURNS WHEN MERCHANDISE IS RECEIVED AT OUR WAREHOUSE. RETURNED MERCHANDISE IS SUBJECT TO A 15% RESTOCKING CHARGE WHICH WILL BE CHARGED TO YOUR ACCOUNT. CARRIER CHARGES FOR REJECTED SHIPMENTS OR UNFULFILLED CALL TAGS WILL BE CHARGED TO YOUR ACCOUNT. ALL CLAIMS REGARDING DAMAGES OR SHORTAGES IN TRANSIT, MUST BE DIRECTED TO CARRIERS

What is the refund policy?

Please refer to our terms and conditions for refund eligibility. For approved refunds, depending on the payment type, we can either apply the credit to your account or reimburse your credit card.

Where are you located?

Fox Run Brands has offices in both the USA and in Canada.

USA - Ivyland, Pennsylvania

CAN - Mississauga, Ontario

What do I do if I received the wrong order?

Please contact our customer experience department at [email protected] or 800-372-0700 ext. 262. Our friendly and experienced staff will be happy to assist you.

What do I do if I never received my order?

Please contact our customer experience department at [email protected] or 800-372-0700 ext. 262. Our friendly and experienced staff will be happy to assist you.

How do I make changes to an order I’ve already submitted?

Once you’ve submitted your order you will need to email [email protected] to make any changes.

Still have questions? Email us [email protected] or reach out at 800-372-0700 ext 262